RECLAMATIONS

Your purchase is covered by the Consumer Purchase Act, and as a consumer, you have a 3-year warranty period. If you want to file a complaint about an item purchased at Resquelife247 see instructions below. Register your order number and provide a brief description of the damage. We will respond as soon as possible with a proposed solution or a shipping label for the return. We will send a return number and a return label to quickly handle your case when the items have arrived with us.

If you want to initiate a case, Rescuelife247 must be informed within a reasonable time after the defect on the item is discovered. We recommend that you file a complaint about the item as soon as possible, no later than 2 months after the fault is discovered.

If the complaint is justified, Rescuelife247 will, of course, refund the shipping costs incurred by sending the item to us. If not, you as a consumer must pay all transportation costs, including our shipping costs for the return of the item after inspection. Remember that the item must always be sent in the correct packaging along with the delivery receipt. The consumer is responsible for the package/items until it reaches Rescuelife247. Therefore, always save the delivery receipt with information about the tracking number.

This means that you can either get a defective item repaired, replaced, refunded, or a reduced price, depending on the specific situation. It is, of course, a requirement from Rescuelife247 that the complaint is justified and that the fault/damage to the item is not due to mishandling, normal wear and tear, modifications, and misuse by the consumer. Additionally, we consider the rules of the Consumer Purchase Act regarding complaints.

Please note that items sent without postage will not be accepted by Rescuelife247.

If you have received incorrect products or are missing products in your package, please contact our customer service immediately, preferably with information about your order number and pictures of what you have received.

Complaints

In the event of a complaint about a purchase, the consumer is primarily referred to Fristad Plast AB, Expressvägen 5, 513 32 Fristad, Email: info@fristadplast.se. If we do not find a satisfactory solution, the consumer, if the relevant conditions are met, can submit a complaint seeking advice from Hallå Consumer or file a complaint with ARN.

The EU Commission’s online complaint tool can be used to submit a complaint. This is particularly relevant if you are resident in another EU country.

Short:

1) Write an email to: info@fristadplast.se
2) Attach your order number.
3) Describe your issue and attach images if possible.